Refund policy
For International Customers
- Digital Downloads: Unfortunately, no returns or refunds are possible for digital downloads of image files.
- If you encounter any issues with your download, please contact us at michalgroenewald.gallery@gmail.com, and we will assist you in resolving the problem.
For South African Customers
- Printed Artwork: All artworks are printed according to customers’ customised specifications; therefore, we do not accept returns or offer refunds.
- Damaged or Defective Prints: If your print arrives damaged or defective, you may request a replacement.
How to Request a Replacement for Damaged or Defective Prints
- Inspect Your Order: Please check your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately at michalgroenewald.gallery@gmail.com.
- Submit Proof: Kindly provide clear photos of the damage or defect before returning the item.
- Return Process: Once approved, we will send instructions on how and where to return the package. The artwork must be returned within 3 days in its original packaging.
- Replacement & Reshipping: We will reprint and reship the artwork once the damaged item has been received.
Important Notes:
- Items sent back without prior approval will not be accepted.
- No returns or refunds will be granted for ordering the wrong size.
- Slight variations in size and colour are normal due to the printing process and do not qualify for returns or refunds.
If you have any questions, feel free to contact us at michalgroenewald.gallery@gmail.com.